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RETURNS & EXCHANGES

RETURNS POLICY 

You may return your item within 14 days (for Singapore orders) and 30 days (for international orders) from the date of delivery.  

Items need to be returned in the same condition that you received it i.e. unused, unwashed, with tag attached and original cotton bag. NOST is not liable for any item that is lost or damaged upon return. 

All sale items are non-returnable.  

You will need to cover the shipping costs for returning an item (except for defective/incorrect items).

We try our best to accept all returns as long as they reach us in good condition and in their original state. In the unlikely event that a product is returned to us in an unsuitable condition, we may have to send it back to you. 

RETURNING AN ITEM

1. Write to us at sales@nostshop.com with these details: 

  • Name
  • Order Number 
  • Order Date
  • Product Name and SKU
  • Reason for return

      2. Print and fill in this Return Slip. Enclose it with your parcel and mail to: 

      NOST
      38A Sago Street 
      Singapore 0590283

      You may use any packaging of your choice. We highly recommend registering your mail in case your parcel is lost or damaged upon return. 


      REFUNDS

      Once we have received and inspected your item, we'll inform you via email if the return is successful within 3 working days. After which, a credit will automatically be applied to your credit card or original method of payment within 14 days.

      Shipping costs are non-refundable. 

      EXCHANGE POLICY

      We can exchange an item for a different size, based on stock availability. 

      Email us within 3 days of receiving your item at sales@nostshop.com with the following details and we'll get back to you as soon as we can. 

      • Name 
      • Order Number 
      • Order Date
      • Product Name and SKU
      • Size to be exchanged for

        Each order can only be exchanged once and sale items are not exchangeable.

        Items to be exchanged have to be in the same condition that you received it i.e. unused, unwashed, with tag attached and original cotton bag. 

        You'll also need to cover two-way shipping costs for returning an item and for us to send you a new item (except for defective/incorrect items). 

         

        DEFECTIVE OR INCORRECT ITEMS

        We do our best to check the quality of every item we produce and ship out. Regrettably, the item you received must have slipped past our quality checks and we sincerely apologise for any disappointment or inconvenience caused. We'll cover all shipping costs for returning any defective or incorrect item and get a replacement sorted out for you as soon as possible.

        Kindly email us at sales@nostshop.com with the following details:

        • Name
        • Order Number
        • Order Date
        • Product Name and SKU
        • Clear pictures of defect (for defective items)
        • Product name, size and colour details of wrong item received (for incorrect items) 

           


          If you have any other queries, feedback or just want to say hi, feel free to write to us at hello@nostshop.com and we'll get back to you as soon as we can! 

           

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